Support Request

Please fill out all details below and provide as much information as possible. We will look to reply as fast as we can. Please ensure you have checked the Knowledge Base for your issue before submitting the form as your answer may be in there. Our support team will do their best to come up with a solution.

Submit a Support Request

General Information


Configuration and log files

You may add debugging files here if you have them. This could include log files or a database dump or any other file used by your system to log error or event messages or record configuration settings.

File types accepted: .cmap, .proj, .log, .dmp, .dat, .arr, .mdmp, .cfg, .txt

You can upload up to 3 files here. To add more than one file, browse to the correct folder and then hold down the [shift] or [control] ([command] on Mac) key and select your additional files.


If possible please provide a screenshot of the problem. Please ensure your file is in one of the following formats: gif, jpg (or jpeg), png. Other file types will not be accepted.

* Detailed description of the problem

Please provide as much detail as possible


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We want you to enjoy our games but occasionally things can go wrong. If you’re experiencing an issue with a Firesprite game then please have a look at our Knowledge Base that may contain the answers you need to get things back on track. If you’re still experiencing problems then please don’t hesitate to contact us using the form below. Our support team will do their best to come up with a solution.